Insights
Real lessons from AI in real practices.
First-hand reports from healthcare practices putting AI to work — what changed, what it cost, and what we would do differently. Plain language, always. Teach, don't sell.
August 28, 2026 · 7 min read
Is it safe to put patient information into AI?
What actually happens to a patient's name when you paste it into an AI tool, and the one piece of paperwork that changes the answer.
August 24, 2026 · 13 min read
The waiting room before the waiting room
Should a machine answer your practice phone? The real data on both sides — what patients say, what warmth is worth, and how to choose if you go that way.
August 14, 2026 · 6 min read
Should we tell patients we're using AI?
Nearly 63% of adults want to be told when AI touches their care, and some states now require it. How to say it plainly, without making it strange.
August 7, 2026 · 7 min read
AI has reached 16.3% of the world. We work for the other 84%.
Global AI use crept from 15.1% to 16.3% in six months while the technology itself moved light years. The gap was never really about the technology.
August 7, 2026 · 5 min read
Is there AI love in an "I hate AI" world?
Half of Americans distrust AI. The honest answer from healthcare: it replaces tasks, not jobs — and hands practitioners time back for patients.
July 31, 2026 · 5 min read
Do AI scribes actually give practitioners time back?
The largest study found about 16 minutes saved per eight hours of care. Here's the gain that's bigger — and what makes a scribe worth keeping.
July 17, 2026 · 5 min read
How do I know if my practice is ready for AI?
Five honest yes-or-no questions that tell a healthcare practice whether it's ready for AI — and what to do if the answer is not yet.
July 12, 2026 · 6 min read
Will AI replace my clinical support team?
No — and here's the honest reason. AI lifts the paperwork that pulls your people away from patients, so your team gets promoted from processing to presence.
July 12, 2026 · 6 min read
How do I bring AI into my practice without disrupting patient care?
Start where your patients aren't — marketing, training, paperwork — and treat prompting as a learnable clinical skill. Field lessons, the honest business case, and the heart of it: presence.